FAQs

FAQs
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Questions? Answers!

How is Neptune Ice different from other topical pain relief products?

We use four active ingredients, more than any other over-the-counter pain relief product, to bring you maximum, fast-acting pain relief. Every tube of Neptune Ice also comes with a built-in applicator cap that keeps your hands clean.

Why are four active ingredients important?

The unique combination of our four active ingredients — Lidocaine 4%, Menthol 1%, Camphor 3% and Dimethicone 3% — is more than just fancy-sounding. These ingredients are clinically proven to work together to provide soothing pain relief that is stronger and more complete than competitor products.

Do I need a prescription for Neptune Ice?

No, no prescription is necessary. Neptune Ice is over-the-counter so you can get the fast relief you need, when you need it.

Do you test on animals?

Nope. Never have. Never will.

Where can I buy Neptune Ice?

You can buy Neptune Ice on our website or on Amazon.

Can I use Neptune Ice if I'm pregnant?

Please consult with your doctor before using Neptune Ice, if you are pregnant or nursing.

Can I use Neptune Ice on a sunburn?

Neptune Ice shouldn't be used on cracked or blistered skin, but the ingredients in Neptune Ice will soothe your fresh sunburn after a day of outdoor activities.

What kinds of pain can I use Neptune Ice for?

Neptune Ice can be used to relieve muscle and joint pain on most areas of the body, including:

  • Back
  • Neck
  • Shoulders
  • Arms
  • Wrists
  • Hands
  • Hips
  • Knees
  • Legs
  • Ankles
  • Feet

Can I use Neptune Ice for headaches?

Yes, you can use Neptune Ice to alleviate pain from headaches and migraines. But stick to your temples and behind the ears. Avoid any and all contact with the eyes.

Where is Neptune Ice manufactured?

Every tube of Neptune Ice is made in the U.S.A.

Can I use Neptune Ice with a heating pad?

We definitely wouldn't recommend it. Neptune Ice isn't made for use with heating pads.